Question 1

What data is collected?

Accepted Answer

The site collects the following types of data:

- Internet and electronic network activity: browsing history, time spent on pages, website URLs you came from and go to, device type, browser type, internet service provider, visit dates and times, operating system, and IP address

- Identifiers: your name

- Contact information: physical address, email address, mailing address

- Credit card information: for processing purchases

- Cookies: small text files stored on your device to identify you and customize your shopping experience

- Technical information: IP address, operating system, browser type, and referring website address

The site states this information is collected to:

- Enhance and customize your shopping experience
- Calculate aggregate site statistics
- Conduct statistical analysis of how the site is used
- Troubleshoot service issues
- Update and improve the website
- Serve promotional messages and advertisements
- Prevent fraud
- Administer surveys, contests, and sweepstakes

Question 2

What is shared with third parties?

Accepted Answer

Third parties receive the following information:

- Personal information is shared with agents, representatives, service providers, and contractors for specific purposes including:
  - Fulfilling customer orders
  - Offering products and services
  - Communicating with customers
  - Providing customer service
  - Enhancing shopping experience
  - Administering surveys, contests, or sweepstakes
  - Sending targeted marketing to opted-in users
  - Enabling access to partner websites
  - Personalizing shopping experience
  - Preventing fraud
  - Processing payments

- Aggregated demographic and statistical information is shared with partners, but this cannot be linked to identify specific individuals

- Data collection and reporting services receive information about customer activities on the site for tracking marketing performance

- Third parties may receive anonymous browsing and buying activity information through cookies and web beacons

- Your personally identifiable information (name, address, email, credit card number) is NOT shared with third parties used for targeted advertising

The policy states the company does not sell or rent your personal information to third parties under any circumstances, except when required by law or to prevent harm.

Question 3

Is my data used to train AI models?

Accepted Answer

The privacy policy does not mention using your data to train AI models.

The policy describes how your data is used for:

- Enhancing your shopping experience
- Preventing fraud and processing payments
- Delivering merchandise and services
- Improving the website and services
- Marketing communications
- Generating site statistics and measuring activity
- Complying with legal requirements

There is no reference to artificial intelligence model training or machine learning applications anywhere in this privacy policy.

Question 4

Will DoorDash share my personal information with third parties, and if so, which types of third parties have access to my data?

Accepted Answer

DoorDash does not sell or rent your personal information to third parties under any circumstances. However, they do share personal information with specific types of third parties for limited purposes:

Types of third parties who may access your data:
- Agents, representatives, service providers, and contractors
- Payment processors
- Customer service providers
- Fulfillment and delivery partners
- Data collection and reporting services
- Marketing and advertising partners
- Partners whose websites they enable access to

Purposes for sharing:
- Fulfilling your orders
- Processing payments
- Providing customer service
- Communicating about products and promotions
- Administering surveys, contests, and sweepstakes
- Preventing fraud
- Improving the shopping experience
- Measuring marketing performance

Important exceptions:
- They may share information without permission if they believe in good faith it's needed to prevent harm, fraud, or injury
- They may disclose information to comply with legal processes like subpoenas or warrants
- They share aggregated, non-personal demographic and statistical information with partners

Security practices:
- They use SSL encryption
- They do not store your credit card information on file
- They request credit card details each time you make a purchase

Question 5

Does Overture or any data analysis partner sell or license anonymized behavioral profiles created from my browsing data?

Accepted Answer

Companies analyzing your site behavior and marketing response may use this data to build profiles about you or sell insights to other businesses, even if your name isn't attached.

Question 6

Will DoorDash notify me by email if they make material changes to how they use or share my personal information?

Accepted Answer

DoorDash reserves the right to modify this privacy policy at any time without advance notice, meaning your protections could weaken without your knowledge.

Question 7

What specific examples or procedures does DoorDash use to decide whether disclosure is necessary under the "good faith" exception?

Accepted Answer

The policy permits sharing your data if DoorDash believes in good faith that disclosure prevents harm—a broad standard that doesn't require a court order or warrant.