Question 1

How long is my data kept?

Accepted Answer

Waymo retains your data as follows:

- While your account is active, Waymo keeps information associated with your account such as your name, email, and trip history.

- After your account is closed, Waymo may retain certain information when required by law or for legitimate business purposes, including:
  - Resolving disputes
  - Conducting investigations
  - Improving products
  - Addressing safety concerns
  - Preventing fraud and enhancing customer safety

- The specific retention length depends on several factors:
  - Legal and regulatory obligations (such as financial reporting or anti-discrimination reporting requirements)
  - Whether the information is needed to resolve disputes, make or defend legal claims, conduct audits, pursue legitimate business purposes, or enforce agreements

- Waymo commits that it will not retain your personal information longer than reasonably necessary to accomplish the purposes described in their privacy policy.

The policy does not specify exact timeframes for how long data is kept after account deletion, leaving retention periods somewhat flexible based on the circumstances.

Question 2

How do I delete my account or data?

Accepted Answer

To delete your Waymo account or data, you have the following options:

- If you have a Waymo account, you can delete your account through the "Account" section of the Waymo app

- You can also exercise deletion rights by completing a form, depending on your location:
  - Account holders should complete the account deletion form
  - Non-account holders should complete the alternative form for data deletion requests

- For specific instructions, you can contact Waymo using their Help page or by calling 1-844-261-3753

- You can also email privacy@waymo.com with your deletion request

When you delete your account, Waymo will retain certain information when required by law or for legitimate business purposes such as resolving disputes, conducting investigations, improving products, addressing safety concerns, and preventing fraud. However, information directly associated with your account (such as name, email, and trip history) will be removed while the account is active after deletion.

Question 3

Can I request that Waymo delete video recordings from my specific trips, or are all recordings retained indefinitely?

Accepted Answer

Waymo continuously records video inside vehicles during all trips, and passengers cannot opt out—this creates a permanent record of your behavior, conversations, and activities in what should be a private space.

Question 4

Does Waymo inform riders before recording a support call, and what happens if a rider refuses to be recorded?

Accepted Answer

While Waymo states it only records audio during active voice calls with support, the policy does not clearly explain whether you're notified before recording begins or can refuse to be recorded.

Question 5

If my employer sponsors a Waymo benefit program, will they see the specific locations I visit on every trip, or only aggregate usage data?

Accepted Answer

If your employer, family member, or another organization pays for or subsidizes your ride, Waymo automatically shares detailed trip information including your identity, exact pickup/dropoff locations, and route details with that sponsor—even if you didn't explicitly authorize it.

Waymo Help